In October 2018 Western Health introduced new referral management guidelines and processes for our specialist clinics to provide patients and health professionals with better access to the right care at the right time.
These guidelines have been developed following consultation with GPs, other health professionals and patient representatives to help us better manage the approximately 10,000 referrals Western Health’s specialist clinics receive each month.
Western Health will review referrals in the same way as we do now. Urgent cases will still be given the highest priority and should be seen within 30 days, while people with more routine conditions will be given the next available appointment.
Referrals for the specialty areas that have referral guidelines in place will only be accepted at Western Health if they comply with the new guidelines.
We encourage you to familiarise yourself with the new guidelines (in the links below)to ensure your referrals comply with the changes.
For information on how to refer, including referral templates (available to download to your practice software) and contact details, please see here.
Further information regarding primary care management and referral options can be found at HealthPathways Melbourne: https://melbourne.healthpathways.org.au
We believe this process will deliver a consistent approach to specialist care and will improve our ability to provide the right care at the right time for our rapidly growing community.
It will also allow health professionals to make referrals with a greater level of certainty for their patients.
Cardiology - Cardiothoracic - Dermatology - ENT - Endocrinology - Gastroenterology - General Medicine - General Surgery - Haematology - Immunology - Infectious Diseases - Nephrology - Neurology - Neurosurgery-Oncology - Orthopaedics - Plastics - Respiratory - Rheumatology - Subacute and aged care services- Urology - Vascular
Referral pathway into Western Health for new or suspicious cancers
Oesophageal and Gastric Cancer
Pancreatic Cancer (under development)
Heart Failure Clinic
Head and Neck
Rapid Access Diabetes Clinic
Metabolic Bone Disorder
Insulin Pump Clinic
Diabetes Foot Service
Inflammatory Bowel Disease
Colorectal & General Surgery
General Breast and Endocrine Surgery
Upper GI & General Surgery
TIA - Neurology
Respiratory Rapid Review
Falls and Fractures Clinic
Balance Gym clinics
Stone & Catheter Retention Clinic
Please refer to Melbourne HealthPathways for guidance in assessing, managing and referring for patient conditions.