We value your feedback. At Western Health your feedback is used to improve our services. You can give us negative or positive feedback or make suggestion that we haven't thought about. There are a number of ways you can provide feedback
If you are unhappy with the care we have provided please first talk to the Nurse in Charge or the Manager of the area or Department. Our staff are training to deal with your issues and concerns. If you after this you are still not satisfied you can ask to speak to the Patient Representative.
Between April and November 2015, 158 feedback forms were received. 40 were received in November 2015.
The feedback tells us that the most number of complaints received were about the quality of care.
The most number of compliments were about humanness and caring of staff.
There were a number of complaints about related to outpatient appointment wait times.
There were a number of complaints related to the lack of cleanliness of the inpatient and public areas.