We know that when our consumers are actively and meaningfully involved in decisions about their health care, we achieve better outcomes for the health and wellbeing of our community.
Western Health views the involvement of Consumers as:
Consumer First Model
In line with the Safer Care Victoria (SCV) 2019 'Partnering with Healthcare' framework, five focus areas have been developed for Consumer First to help us identify and bring together systems and improvements across Western Health that may bring real benefits to a positive Consumer experience.
These focus areas are represented in the following Western Health 'Consumer First' model:
Western Health's Consumer First Model
The five focus areas of the Consumer First Model were identified through extensive consultation by Safer Care Victoria with consumers, health professionals and community members.
Western Health has adopted these focus areas and adapted the following consumer goals to align with our Best Care Framework focus on Consumer First:
Working Together - I am included as a respected partner in reviewing and improving healthcare.
Shared Decision Making - I am supported to make informed decisions about my healthcare.
Personalised & Holistic - I receive personalised care that is informed by the experiences of others and supports me as a whole person.
Equity & Inclusion - I receive care that is considerate of diversity and promotes inclusion
Effective Communication - receive high-quality information that I can readily understand and act upon
Frequently Asked Questions:
What is a consumer?
Consumer is an umbrella term for all users of a health service. This includes Consumer s, carers, and community members.
What is a Consumer Advisor? A Consumer Advisor is a person who volunteers their time in participating on committees/projects. They add value by sharing their lived experiences as a consumer/carer to improve health service delivery and planning. Consumers are on boarded as consumer advisors through a registration process, which includes informal interview and online orientation.
Where/When should Consumer Advisors be involved?
Consumer Advisors can be actively involved in:
How can I join the Consumer Advisor team?
Do any of the following apply to you?
CALD Brochure - This brochure provides you with all the information you need about becoming
a consumer advisor. If you prefer to have a chat with a member of the consumer
advisor team please email [email protected]
to arrange an appointment.
Alternatively, scan this QR code, fill in an application, and a member of the Consumer
Advisor team will reach out to discuss the opportunity with you
Consumer advisor Poster
Consumer Advisor Aboriginal and Torres StraitIslander
Please Contact: Manager Consumer PartnershipsPhone. 0481 917 695Email. [email protected]