If you require transport to an Emergency Department you must phone Ambulance Victoria via 000
Under current circumstances around COVID-19 this office may not be manned. Services to Western Health may have been reduced during this time.
Outpatient or Pre Admission Clinics
maybe heavily impacted or deferred and Care Facilities, patients or carers will be kept informed.
The below requests to transfer are to be booked through
Ambulance Victoria and not through Western Health
Admission - Day or Multi Day Stay
Diagnostic Radiology or Pathology
If you need transport to and from hospital for a specialist clinic appointment Western Health's Patient Transport Coordinator may be able to help you. We may be able to help by arranging Non-Emergency Transport or organising transport services from Red Cross Volunteer Driver Services (Metro and Regional) or Department Veteran Affairs. If it is an emergency please call an ambulance on 000.
Transport services may be available if you are clinically unable to travel to or from your appointment using any other method of transport. You must meet certain medical criteria to be able to use our transport services. This may be because of:
a medical condition
your medical condition worsening.
Government funding is used to support transport needs for people who have:
an Aged Pension card
a Disability Pension card
a Widow Pension card
a Health Care card.
We would advise you to have a current Ambulance Victoria Membership if you do not have one of the above cards.
You may be asked to organise for someone to come to your appointment with you as our nursing staff are in attendance for your clinic appointment and are unable to supervise people in the waiting area. The Transport Coordinator will advise you at the time of your enquiry if an escort is required. (Note: Transport requests from Aged Care Facilities require an escort at each appointment.)
Non Emergency Transport or Volunteer Services should not be seen as an alternative to using:
a family member
a private vehicle
You may on occasion be required to change your appointment date to a day when you can arrange your own transport.
We understand that parking near a hospital can be difficult however to make sure that our transport services are available for people who have no other way to get to hospital we ask that you do not use our transport services to avoid the difficulty or cost of parking in the first instance.
If you are having Dialysis, Chemotherapy or Radiation treatment and need transport to your appointments please tell your medical team or nurse.
If you need:
Non-Emergency Transport you must contact us at least 5 working days before your appointment
Red Cross you must contact us at least 8 working days before your appointment
Department Veteran Affairs you must contact us at least 48 working hours before your appointment
If you are a GP or staff member from an Aged Care Facility organising transport please complete this
transport request form for a Specialist or Pre Admission Clinic appointment only.
All other Non Emerg transport request for Admissions purpose for- (Day or Multi Day Stay) Diagnostic-Radiology or Pathology,Cardiac Testing or Cath Lab, MADU-Infusion, Chemotherapy or Radiation treatment, Day Urology are to be sent to ESTA for Ambulance Victoria transfer by completing this form
Please utilise the information detailed on Community Booking
help sheet to assist in directing your transport request.
If you are required to attend a hospital more than 100 km from where you are living for medical treatment, you and the person who goes to the appointment with you may be eligible for the government Patient Transport Assistance Scheme. This provides a small subsidy to assist with the costs of travel and accommodation at these times. For more information follow the below link
Victorian Patient Transport Assistance Scheme (VPTAS): Rural Health - Department of Health, Victoria, Australia
If your attendance or admission to Western Health is related to a Transport Accident you are required to lodge a claim with the TAC. Whilst TAC aims to deliver your entitlements as quickly and efficiently as possible, this is reliant on you providing all relevant information quickly, to assist with processing your claim in a timely manner. Failure to lodge a TAC claim may result in these accounts involving any medical costs being forwarded to you for payment.
If your attendance or admission to Western Health is related to a workplace accident or injury, you are required to ensure that a claim is made through Workcover (VWA) by your employer. If you have not notified your employer within 30days of becoming aware of the injury, you may not be entitled to compensation. You are required to provide Western Health with valid employer details in order for all associated accounts to be forwarded for payment. In the event that the accounts are not settled by your employer, associated accounts will be forwarded to you for follow up or payment.
Transport CoordinatorMonday to Friday 8.00am to 4.30pmPhone: 8345 1157 or
Main Switchboard 8345 6666