The award winning CALD Assist™ iPad app is now available for free download from the Apple App Store - with the newly developed and evaluated Nursing Module.
CALD Assist™ offers a simple and dynamic way for nursing staff and allied health clinicians to communicate with patients from Culturally and Linguistically Diverse (CALD) backgrounds when an interpreter is not available.
Featuring phrases commonly used during basic care interactions translated and recorded in 10 common languages (plus English), CALD Assist™ facilitates basic care interactions to support patient care.
CALD Assist™ was developed by Western Health in partnership with
the CSIRO with support from Better Care Victoria, and with previous support
from the Victorian Government Technology Innovation Fund.
10 common languages: Arabic, Cantonese, Croatian, Greek, Italian, Macedonian, Mandarin, Serbian, Spanish and Vietnamese plus
all new English
5 allied health disciplines: Dietetics, Occupational Therapy, Physiotherapy, Podiatry and Speech Pathology
Over 150 phrases commonly used during basic care interactions translated and audio recorded
Images and video to enhance communication between clinicians and their patients
Answer options to enable patients to respond to simple questions during the interaction
Developed in collaboration with nursing staff, allied health clinicians, interpreters and patients.
For more information regarding the development of the CALD Assist app, see our article (https://www.ncbi.nlm.nih.gov/pubmed/26210415) from the 2015 Health Informatics Conference.
To access your FREE copy of CALD Assist, simply download directly from the Apple App Store onto your iPad device.
For further information please contact [email protected].
A 3 ½ month evaluation trial was conducted across 4 inpatient wards during 2017. Results from this trial include:
Interactions with patients from non-English speaking backgrounds were rated as more successful when the CALD Assist app was used by staff.
With use of the CALD Assist app, staff report of ‘confidence’ in patient’s understanding increased.
The level of staff frustration was rated lower when the CALD Assist app was used to communicate with patients from non-English speaking backgrounds.
The majority of staff and patient participants believe the CALD Assist app is useful to communicate with patients from non-English speaking background.
Staff and patients were positive about using the CALD Assist app, and its functionality.
“…patients feel safer when they know that you are trying to communicate.”
“…It’s exceptional. Patient was laughing and smiling when using the iPad.”
“Brilliant idea- should have come in a long time ago… this will be a saviour for nurses.”
“Not too time consuming to use and it's easy.”
“Trust is privilege and this tool helps us to maintain that trust.”
“When they (nurse) ask me something and then they show me the iPad and then I understand what they want to ask me. Then I just answer.”- Patient
During the trial it was found that there were 3 main factors that impact the use of CALD Assist:
Opportunity: having appropriate patients
Familiarity: the more familiar clinicians are with CALD Assist, the more likely they are to use CALD Assist and the more beneficial they find CALD Assist
Accessibility: CALD Assist needs to be easily accessible with visual reminders displayed on the ward.
There were multiple strategies that were used during the evaluation tailored specifically to each ward. Strategies used included:
Posters in staff tea rooms and handover rooms
Identification of patients where CALD Assist may be beneficial at time of admission to ward
Visual reminders including signs at the patient bedside
Documentation such as the CALD Assist logo or written prompt on the ward handover as well as documentation on patient care plans
Locating iPads at the patient bedside or on equipment carts/trolleys which are located in the patient’s room
Locating an iPad with CALD Assist in the tea room and encouraging clinicians to familiarise themselves with the app.
Does CALD Assist replace interpreter use?
No. CALD Assist is designed to assist communication during basic care interactions only, when it is not possible or practical to have an interpreter present.
Who do I contact if I have feedback about CALD Assist?
All feedback can be sent to [email protected]
How do I know that the phrases in CALD Assist are accurate?
All phrases in CALD Assist have been translated and independently checked by professional translators. Interpreters at Western Health have then also checked all phrases to ensure that they are accurate.
How do I download CALD Assist onto my iPad?
CALD Assist can be downloaded via the Apple App Store for free. Please note, you will need to have an Apple ID.
Can CALD Assist be used on my iPhone?
CALD Assist is designed for iPad and iPad mini to ensure that the text and images are large enough for patients to be able to see.
Is CALD Assist available on Android?
CALD Assist is only available on iPad.
For more information, or to provide feedback, please contact [email protected]