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Latest update for our community

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Latest update for our community

​This information has been published on 26 November 2021. This information will be regularly updated to ensure our community is receiving the most up-to-date advice.


COVID Testing Clinics

Western Health operates a number of COVID Testing Clinics where testing for COVID-19 (coronavirus) is provided.

Sunshine COVID Testing Clinic

CLOSED for walk up testing, testing provided to Western Health surgical patients by appointment only.

Please seek testing at other local testing clinics including the Victoria University Testing Drive through site, located in St Albans 2.4km from Sunshine Hospital.

Sunbury COVID Testing Clinic
Western Health has a COVID Testing Clinic located at 29 Timmins Street, Sunbury.
Adults and children of all ages can now be tested in the COVID Testing Clinic.

Hours of operation: 

Monday to Friday: 10am – 5:30pm (last entry subject to capacity)

Saturday 27 - Sunday 28 November 2021: Closed

Monday 29 November 2021: 9am - 5:30pm (gate closure subject to demand)

Please note that there is no doctor present at the Sunbury COVID Testing Clinic. If you are unwell and need to see a doctor please contact your usual healthcare provider or call 000 if you are experiencing an emergency

Melbourne Showgrounds Drive Through Testing Clinic
Western Health is operating a drive through COVID-19 Testing Clinic at the Melbourne Showgrounds. Please note, walk up testing is no longer be available at this site.

The drive through clinic is accessible via Gate 3 off Lang's Road, Ascot Vale.

Hours of operation: 

Monday - Sunday (7 days a week): 8.30am - 5pm (last car entry subject to demand)

Extended hours of operation:

Saturday 27 - Monday 29 November 2021: 8:00am - 7:30pm (last car entry 15 mins prior to close)

Melton Drive Through Clinic 
Western Health has a testing clinic at 195-209 Barries Road, Melton West.
Hours of operation:  

8:30am to 4pm every day (boomgate may close 30 mins prior to finishing time)

Please note, testing criteria will be strictly applied at all sites, without exception.

Please look at the Department of Health and Human Services site for other clinics in Victoria:

Information for patient visitors

Due to physical distancing requirements, visitor restrictions remain in place at Western Health.
Patients on designated COVID wards and patients with confirmed COVID-19 or suspected COVID-19 are only permitted visitors if an exemption is granted.

Guidelines for entry to all Western Health sites (except Joan Kirner Women’s and Children’s)

Please note the Western Health birthing unit would like to advise that as of 26 October 2021, all patients arriving to give birth at Western Health are required to have a COVID-19 test before entry. The COVID-19 test is called a Rapid Antigen Test (RAT) & takes around 20mins to get a result. 

Regardless of your test result, you will be able to give birth at Western Health and staff will work to ensure you and your baby receive the very best care. The health and safety of our patients and staff is always our highest priority.



Paediatric Patients

Parents/guardians of a child who is a patient in hospital

​2 parents/guardians allowed, unlimited time

Emotional or social support

To provide emotional or social support to a patient if this cannot be done electronically this also includes:

  • people with mental health conditions or dementia

  • to provide language support

1 person, unlimited time as required to provide support

Critical and end of life care

To visit a patient whose medical condition is life threatening, is dying and/or receiving end of life care

2 people at one time, unlimited time


A partner or support person for a pregnant woman or patient in birthing or a maternity ward

1 person for a pregnant women or patient in a maternity ward, between 8am to 8pm for an unlimited time

2 support people for a patient in birthing

ED and Outpatients

Support for a patient attending an emergency department or outpatient clinic if necessary to support provision of care

1 person, unlimited time if necessary to support provision of care and space permitting


The visitor is learning to support the patient's care upon discharge

1 person whose purpose is learning to support a patient's care upon the patient's discharge 


​One person who is picking up a patient following a procedure.

Visitors should not wait within WH premises during the procedure.

Visitors under 16

​NO visitors aged under 16 years are permitted, unless they are the parents of hospitalised children or babies. 


Additional guidelines for entry to Joan Kirner Women's and Children's Hospital


​Visitation Guidance

Ground Floor Paediatric Clinic

One parent or carer/support person  

Level 1 Women's Clinic

Women to attend appointment alone

Level 2 Operating Theatre

​One support person per woman or child admitted for surgery

Level 3 Maternity Assessment Centre (MAC)       

One support person per woman admitted for pregnancy assessment or induction of labour

Women to attend planned appointments alone

Level 3 Birthing

Two support people per woman per admission to hospital

Level 5 Newborn Services

Level 6 Children's Ward

​​Two parents, carers or guardians per child

Level 7 Women's Ward

One support person per woman per admission between 8am to 8pm for a maximum of two hours

Level 8 Women's Ward

One support person per woman per admission between 8am to 8pm for a maximum of two hours


Western Health has prepared single entrances for visitors to enter the hospital. On entry, visitors will be screened for COVID-19 and their details will be entered into a visitor register. Each visitor will be provided with a colour coded wrist band (where colour denotes the day of the week) indicating they have been screened and registered.

Visitors are prohibited from entering Western Health if they: 

  • Have tested positive for COVID-19; or

  • Are awaiting COVID-19 test results; or 

  • Have returned to Australia from overseas in the last 14 days; or 

  • Have been released from hotel quarantine in the last 14 days; or

  • Have returned to Victoria from a DHHS designated red zone or orange zone within the last 14 days; or

  • Have been identified as a primary close contact1 or secondary close contact2 of someone who has COVID-19 within the last 14 days; or

  • Have visited a DHHS listed case exposure or outbreak site3 within the last 14 days; or

  • Have worked in or volunteered at a hotel quarantine site and/ or other port of entry in the last 14 days; or

  • Has a temperature higher than 37.5°C OR chills; or 

  • Has symptoms of a cold or a cough such as:

    • breathing difficulties such as breathlessness 

    • cough 

    • sore throat 

    • runny nose

    • fatigue or tiredness

    • loss of taste or smell

1 Primary close contact is someone who has had face-to-face contact (for more than 15 minutes) or spent time in a closed space (for more than two hours) with someone who has COVID-19 while they were infectious OR someone who has been in an outbreak or other setting where there is a higher risk of transmission of COVID-19

2Secondary close contact means someone who has had face-to-face contact with a primary close contact as least 24 hours after them being exposed to COVID-19

3DHHS listed case exposure or outbreak sites are listed here


For those allowed to visit a patient, the following guidelines must be followed :


  • Visitor name, contact details, time of arrival and the patient they are visiting will be recorded by Security upon entry  

  • Visitors must stay in the patient’s room at all times and limit movement around the building. They can make quick trips to the bathroom or to purchase food.
    Visitors should minimise the consumption of food/drinks during their visit.

  • Visitors over 12 years will be provided with a single use mask when entering the hospital if they do not have their own surgical mask. For those who cannot wear a mask, a face shield will be provided. Visitors should wear the mask or shield throughout the visit until they exit the hospital

  • Visitors must maintain social distancing requirements. There should be no physical contact, keeping a distance of at least 1.5 meters or two arm’s length between themselves and the patient, as well as staff

  • Visitors should limit the number of personal items that they bring into the hospital when they visit. This will reduce the number of unwanted germs they bring into the hospital and take back home with them

  • When the visit is over, visitors should leave the hospital and avoid spending time in public areas, including waiting areas, cafeterias and vending areas. Visitors should leave through their point of entry and report to security so the time of departure can be noted. Single use masks should be discarded upon leaving the hospital in the bins provided

  • Visitors should wash their hands with soap or use an alcohol-based hand sanitiser after using the lifts, holding railings and every time they enter or exit a patient room

  • Visitors should use a tissue and cover their mouth when they cough or sneeze, or cough or sneeze in to their elbow


Advice following your visit to a COVID-19 ward

We recommend that you follow the instructions below to reduce the risk of spreading COVID-19 after your visit to the hospital.

  1. Please go straight home after visiting the hospital and do not visit any homes or shops on the way.

  2. Wash your clothes in hot water and laundry detergent. If machine washing is not possible, soak your clothes in hot water and detergent. Avoid splashing by wearing rubber gloves and using a stick to stir.

  3. Wash your hands, wrists and forearms with soap and water after handling your clothes.

  4. Try to dry your clothes in a clothes dryer or hang them out to dry in full sunlight.

  5. If you start feeling unwell with cold or flu-like symptoms, please get tested for COVID-19 at your local testing centre.


Testing criteria

Strict criteria apply for those who are tested.

If you are unsure of whether you should get tested for COVID-19, please contact the Department of Health and Human Services hotline on 1800 675 398. Please keep Triple Zero (000) for emergencies only. 


What is coronavirus?

Coronaviruses are a large family of viruses that cause illness in animals or humans. These coronaviruses include the common cold and more severe diseases like the Severe Acute Respiratory Syndrome (SARS-CoV).

COVID-19 is a new form of coronavirus, which causes respiratory symptoms, similar to the flu.

Most people who have been diagnosed with COVID-19 have only experienced a mild illness and recovered, however the illness can be more severe for others, including vulnerable populations such as the elderly.

The risk of contracting COVID-19 can be reduced through proper hand hygiene, wearing a face covering, respiratory etiquette and social distancing.


How do I reduce my risk of contracting COVID-19?

Hand hygiene and respiratory etiquette are two terms that you may have heard of when you have heard about how to reduce your risk of COVID-19. This refers to washing your hands properly and often, and using proper sneezing and coughing practices (covering your nose and mouth with a tissue or coughing or sneezing into your upper sleeve and elbow).

Here are 10 ways you can reduce your risk of getting COVID-19:

  • Wash hands often with soap and running water, for at least 20 seconds. Dry with paper towel or hand dryer.

  • Try not to touch your eyes, nose or mouth.

  • Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue cough or sneeze into your upper sleeve or elbow.

  • Isolate yourself at home if you feel sick. If you take medication ensure you have adequate supplies.

  • Phone your GP first if you need medical attention. They will tell you what to do.

  • Continue healthy habits: exercise, drink water, get plenty of sleep, and now is the time to quit smoking. Call the Quitline 137 848.

  • As per direction of the Victorian Chief Health Officer, you must wear a face covering whenever you leave your home, unless an exception applies.

  • Get the flu shot (available April).

Watch this video from the World Health Organization on how you can protect yourself and others from the coronavirus:


I have been told to self-isolate for 14 days. Should I attend the Hospital?

No, you should not attend the hospital.

You can read more about COVID-19 isolation on the Australian Government Department of Health website.

Related links