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Latest update for our community

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Latest update for our community

​This information has been published on 21 October 2020. This information will be regularly updated to ensure our community is receiving the most up-to-date advice.

Assessment clinic

Western Health operates a number of Respiratory Assessment Clinics where testing for COVID-19 (coronavirus) is provided.

Sunshine Respiratory Assessment Clinic

Western Health has an assessment clinic at Sunshine Hospital
Adults and children aged over 3 can be tested in the Sunshine Respiratory Assessment Clinic.  Younger children may also be tested at Sunshine Hospital in the Emergency Department. 

Hours of operation:
Monday to Friday, 10am – 6.30pm

Saturday and Sunday, 10am – 6.30pm

 

Sunbury Respiratory Assessment Clinic

Western Health has an assessment clinic located at 29 Timmins Street, Sunbury. 
Adults and children aged over 3 can be tested in the Respiratory Assessment Clinic.

Hours of operation:
Monday to Friday, 10am – 5.30pm

Please note that there is no doctor present at the Sunbury Respiratory Assessment Clinic. If you are unwell and need to see a doctor please contact your usual healthcare provider or call 000 if you are experiencing an emergency.

 

Melbourne Showgrounds Drive Through and Walk Up Respiratory Assessment Clinic

Western Health is now operating a drive through and walk in Respiratory Assessment Clinic at the Melbourne Showgrounds.  
Adults and children aged over 5 can be tested at the Showgrounds Respiratory Assessment Clinics.

The drive through clinic is accessible via Gate 4 off Lang's Road, Ascot Vale.

Access to the walk in clinic is via Gate 1 off Epsom Road, Ascot Vale.

Hours of operation:
Monday to Friday, 9am – 5pm
Saturday and Sunday, 9am – 5pm

 

Laverton CoHealth 
Address 95-105 Railway Pde Laverton

Additional information – Entry to the clinic is via the rear of the building. Clients will be asked to park in the car park and remain in their car until approached by the triage nurse and directed into the clinic.

Hours: 9am to 5pm Monday to Friday

For bookings: Call 9448 5534 or online at https://www.hotdoc.com.au/medical-centres/laverton-VIC-3028/laverton-respiratory-clinic/doctors

 

Please note, testing criteria will be strictly applied at all sites, without exception.

Please look at the Department of Health and Human Services site for other clinics in Victoria:
https://www.dhhs.vic.gov.au/getting-tested-coronavirus-covid-19#where-to-get-tested

 

Information for patient visitors

Western Health is working to protect the health of patients and staff as the COVID-19 outbreak continues.

Rules of entry to all Western Health sites (except Joan Kirner Women's and Children's Hospital)

Visitors may attend the health service for the purpose of providing essential care and support for the patient’s physical, emotional, cultural, spiritual or social wellbeing (including mental health) that optimises the care delivered by the health care team and cannot reasonably be provided via electronic means.

Patients with confirmed COVID-19 or suspected COVID-19 are only permitted visitors if an exemption is granted.

Patient / Area

​Visitation Guidance

​Time Restrictions

Ward Patients (except JKWC)

One visitor or support person per patient per day

Maximum of 2 hours

Between 2pm and 8pm

ED patient < 18 years

​Two parents or guardians or temporary carers per patient

​No defined restrictions


ED patient > 18 years

One support person per patient

Approval will be determined by the Nurse-in-Charge or a Medical Officer

​No defined restrictions

Outpatients, Pathology and Medical Imaging

One person per patient only where physical distancing permits

Where physical distancing is not possible, exemptions may be made if the patient is < 18 years or the patient is > 18 years and requires support

​No defined restrictions


Procedures

One person who is picking up a patient following a procedure

Visitors should not wait within WH premises during the procedure

​Pick-up and Drop-off only

 


Key considerations:

  • The ability to maintain physical distancing guidance is a priority. To ensure physical distancing is maintained it is recommend that visiting times are co-ordinated.

  • Families, friends, carers should be encouraged to co-ordinate their visits to avoid a situation where the visitor limit is exceeded. If this occurs they may be unable to see their family member or friend in the health service.

  • Visitors aged under 16 years are not permitted, unless they are the parents of hospitalised children or babies.

  • Visitors presenting with a COVID-19 diagnosis or symptoms of COVID-19 are not permitted to visit.

  • Visitors who are under investigation for COVID-19, who are a close contact of a person confirmed to have COVID-19, or who may be part of a suspected cluster or outbreak are not permitted to visit.

 

Rules of entry to Joan Kirner Women's and Children's Hospital

In addition to the visitation rules below, children may only attend appointments or visit patients on wards or in clinic areas when an exemption has been pre-arranged.

Level

Visitation rule

Ground Floor Paediatric Clinic

One parent or carer/support person  

Level 1 Women's Clinic

Women to attend appointment alone

Level 2 Operating Theatre

One support person per woman or child admitted for surgery

Level 3 Maternity Assessment Centre (MAC) 

MAC 1 – One support person per woman admitted for pregnancy assessment or induction of labour

MAC 2 - Women to attend planned appointments alone

Level 3 Birthing

One support person per woman per admission to hospital

Level 5 Newborn Services

Two parents, carer or guardian per baby/multiple births
at a time

Level 6 Children's Ward

Two parents, carer or guardian per child at a time

Level 7 Women's Ward

One support person per woman per admission

Between 8am and 8pm ONLY for a maximum of 2hours

Level 8 Women's Ward

One support person per woman per admission

Between 8am and 8pm ONLY for a maximum of 2hours


Western Health has prepared single entrances for visitors to enter the hospital. On entry, each visitor will be screened for COVID-19 and where indicated their details will be entered into a visitor register. Each visitor will be provided with a colour coded wrist band (where colour denotes the day of the week) indicating they have been screened and registered.

For those allowed to visit a patient, the following guidelines must be followed :

  • Visitor name, contact details, time of arrival and the patient they are visiting will be recorded by Security upon entry  

  • Visitors must stay in the patient’s room at all times and limit movement around the building. They can make quick trips to the bathroom or to purchase food

  • Visitors over 12 years will be provided with a single use mask when entering the hospital if they do not have their own surgical mask. For those who cannot wear a mask, a face shield will be provided. Visitors should wear the mask or shield throughout the visit until they exit the hospital

  • Visitors must maintain social distancing requirements. There should be no physical contact, keeping a distance of at least 1.5 meters or two arm’s length between themselves and the patient, as well as staff

  • Visitors should limit the number of personal items that they bring into the hospital when they visit. This will reduce the number of unwanted germs they bring into the hospital and take back home with them

  • When the visit is over, visitors should leave the hospital and avoid spending time in public areas, including waiting areas, cafeterias and vending areas. Visitors should leave through their point of entry and report to security so the time of departure can be noted. Single use masks should be discarded upon leaving the hospital in the bins provided

  • Visitors should wash their hands with soap or use an alcohol-based hand sanitiser after using the lifts, holding railings and every time they enter or exit a patient room

  • Visitors should use a tissue and cover their mouth when they cough or sneeze, or cough or sneeze in to their elbow

  • Visitors should limit their visit to a maximum of 2 hours to reduce risk of infection.

 

Advice following your visit to a COVID-19 ward

We recommend that you follow the instructions below to reduce the risk of spreading COVID-19 after your visit to the hospital.

  1. Please go straight home after visiting the hospital and do not visit any homes or shops on the way.

  2. Wash your clothes in hot water and laundry detergent. If machine washing is not possible, soak your clothes in hot water and detergent. Avoid splashing by wearing rubber gloves and using a stick to stir.

  3. Wash your hands, wrists and forearms with soap and water after handling your clothes.

  4. Try to dry your clothes in a clothes dryer or hang them out to dry in full sunlight.

  5. If you start feeling unwell with cold or flu-like symptoms, please get tested for COVID-19 at your local testing centre.

 

Testing criteria

Strict criteria apply for those who are tested.

If you are unsure of whether you should get tested for COVID-19, please contact the Department of Health and Human Services hotline on 1800 675 398. Please keep Triple Zero (000) for emergencies only. 

 

What is coronavirus?

Coronaviruses are a large family of viruses that cause illness in animals or humans. These coronaviruses include the common cold and more severe diseases like the Severe Acute Respiratory Syndrome (SARS-CoV).

COVID-19 is a new form of coronavirus, which causes respiratory symptoms, similar to the flu.

Most people who have been diagnosed with COVID-19 have only experienced a mild illness and recovered, however the illness can be more severe for others, including vulnerable populations such as the elderly.

The risk of contracting COVID-19 can be reduced through proper hand hygiene, wearing a face covering, respiratory etiquette and social distancing.

 

How do I reduce my risk of contracting COVID-19?

Hand hygiene and respiratory etiquette are two terms that you may have heard of when you have heard about how to reduce your risk of COVID-19. This refers to washing your hands properly and often, and using proper sneezing and coughing practices (covering your nose and mouth with a tissue or coughing or sneezing into your upper sleeve and elbow).

Here are 10 ways you can reduce your risk of getting COVID-19:

  • Wash hands often with soap and running water, for at least 20 seconds. Dry with paper towel or hand dryer.

  • Try not to touch your eyes, nose or mouth.

  • Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue cough or sneeze into your upper sleeve or elbow.

  • Isolate yourself at home if you feel sick. If you take medication ensure you have adequate supplies.

  • Phone your GP first if you need medical attention. They will tell you what to do.

  • Continue healthy habits: exercise, drink water, get plenty of sleep, and now is the time to quit smoking. Call the Quitline 137 848.

  • As per direction of the Victorian Chief Health Officer, you must wear a face covering whenever you leave your home, unless an exception applies.

  • Get the flu shot (available April).

Watch this video from the World Health Organization on how you can protect yourself and others from the coronavirus:

 


I have been told to self-isolate for 14 days. Should I attend the Hospital?

No, you should not attend the hospital.

You can read more about COVID-19 isolation on the Australian Government Department of Health website.
 

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