At Western Health feedback comes to us many different ways.
You can contact us by
- Email- [email protected]
- SMS- 0466 356 426
- Voice message- 1800 31 96 31
- fill in a feedback form and drop it into our feedback boxes located at reception.
What happens to my feedback?
All feedback is given to the Department Managers or the patient representative to follow up.
Anonymous feedback and suggestions are themed and used for service improvement and planning.
November 2015 Feedback data.
Between April and November
2015, 158 feedback forms were received.
40 were received in November 2015.
The feedback tells us that the most number of complaints received were about the quality of care.
The most number of compliments were about humanness and caring of staff.
There were a number of complaints about related to outpatient appointment wait times.
There were a number of complaints related to the lack of cleanliness of the inpatient and public areas.
