At Western Health feedback comes to us many different ways.
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Between April and November
2015, 158 feedback forms were received.
40 were received in November 2015.
The feedback tells us that the most number of complaints received were about the quality of care.
The most number of compliments were about humanness and caring of staff.
There were a number of complaints about related to outpatient appointment wait times.
There were a number of complaints related to the lack of cleanliness of the inpatient and public areas.